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NPS Customer Care Number

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The NPS or National Pension Scheme is a pension scheme backed by the government of India. It is a long-term and voluntary program for an individual’s retirement. The NPS has a CRA or Central Record-keeping Agency. This agency is responsible for registering any kind of queries or complaints on the Central Grievance Management System. 

Customers are offered a toll-free NPS customer care number that helps you easily register your queries and facilitates prompt grievance redressals. 

In addition to the NPS customer care number, you also have other options to file your queries. You may consider contacting the National Pension Trust, or PFRDA. 

However, using the customer care number you can easily file your online and written complaints. Curious to know more about NPS customer care? Continue reading as we explore NPS customer care, their contact information, how to register a complaint, and much more. 

NPS Meaning

NPS or National Pension Scheme, launched by the Indian government in 2004, is a voluntary and market-linked government pension scheme. Here, subscribers are motivated to make regular savings. You have to put these into this retirement savings account which later comes in handy to help you have a steady source of pension post your retirement. 

The scheme is regulated by the leading agency called PFRDA or Pension Fund Regulatory and Development Authority. The agency is motivated to invest in multiple assets like government stocks, bonds, bills, and more. The returns of these market-linker assets are what affect your returns from NPS. Apart from NPS, there are many other investments options that you can consider. 

NPS Eligibility 

To ensure you enjoy the benefits of the NPS scheme, make sure you fulfill the eligibility criteria before applying for the scheme. Here is what you need to check. 

  • Any Indian citizen, be they a resident, non-resident, or overseas citizen of India can open a NPS account. 

  • An individual should be ageing 18 and 70 years of age on the date of your application submitted to be eligible for the scheme. 

  • You need to adhere to the KYC norms and must submit all the documents mentioned in the KYC application. 

NSDL NPS Customer Care – Toll-Free Contact Information   

As mentioned, in case of any queries or grievances related to the scheme, the withdrawal process, the interest rates, and more, you can directly contact the NPS customer care number or their helpline contact on 022-2499-3499. In case of a grievance, you can also reach out to the toll free number of the Central Record keeping Agency of NSDL at 1800 2100 080. 

In case you still are not very satisfied with the response of customer care, you can also use your T-pin and talk to customer care. 

Read on to learn more about NPS customer care details. 

Given Below is NPS Customer Care Details 

Name

NSDL e-Governance Infrastructure Limited

Address

1st floor, Time Tower, Kamala Compound, Senapati Bapat Marg, Lower Parel, Mumbai-400 013.

Phone number 

022 40904242

Contact number 

1800 110 708

Customer Care Helpline number

022 2499 3499

Toll-free customer care

1800 2100 080

Fax

(022) 2495 2594/2499 4974

Website 

https://www.nsdl.co.in/

Ways of registering a complaint/grievance

If you're reading this and still wondering about ways to register your complaint about NPS, worry no more. Here are some ways or channels that may help you file your complaint to the CRA-NSDL. 

  • Online Channel

Consider visiting the NSDL website using the link www.npscra.nsdl.co.in. Now, try navigating to ‘subscriber’s corner’. Now, you click on the option ‘log your grievance’ and file your complaint. This might be done with your PRAN details or even without the same. Once your complaint is successfully registered, you will get a token number. 

  • Call Centre

You may also consider calling the Protean-CRA call centre. Now, you may register your complaint using your T-pin. Here as well, you'll be getting a token number post-successful registration. 

  • Via a Letter

Once you're a subscriber of the NPS scheme, you can also reach out to the agency via a written letter. Here, you have to include your PRAN details and submit them to the nodal office. Here, you will be getting an acknowledgement receipt which may come in handy to track your complaint details. 

  • NPS Email Id

You may also consider leaving an email to the CRA on the info.cra@nsdl.co.in to file your query. 

Escalation matrix under NPS 

Knowing NPS customer care numbers significantly helps, however, in addition to that, you must also understand the escalation matrix. Here is the escalation matrix under NPS. 

Escalation Level II Official name: Mr Mandar KarlekarDesignation: Chief Grievance Redressal Officer (GRO)Contact number: 022 40904242 (Ext. 7350) 

Email id: cgro@proteantech.in

Escalation Level II Official name: Mrs. Smita NairDesignation: Grievance Redressal Officer (GRO) Contact number: (022) 40904242 (Ext. 7350) 

Email id: cgro@proteantech.in

Conclusion

The toll-free customer support and customer number allow NPS subscribers to file complaints and queries easily and effectively. You get quick resolutions without much of a hassle.

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Frequently Asked Questions

How can I contact the nodal officer for NPS?

Answer Field

If you're looking to contact the nodal officer for NPS, you can do it in different ways. For instance, you may consider them leaving a email to grc@pfrda.org.in

Additionally, you can also reach out and write to the grievance redressal cell, PFRDA, B-14/A, Chhatrapati Shivaji Bhawan, Qutub Institutional Area, Katwaria Sarai, New Delhi- 110016. 

What is the WhatsApp number for NPS?

Answer Field

You may also submit your queries related to the NPS using the WhatsApp number of the National Pension Trust. 

Consider reaching them on WhatsApp number: +91 8588852130.

How do I complain to NSDL?

Answer Field

You may complain to NSDL in several ways. This includes registering a complaint on their website and lodge your grievance. You may also write directly to the nodal office using your PRAN details. Further, leaving an email or reaching out to the toll-free NPS customer care number is another effective way to file your queries.

What is NPS Customer Care?

Answer Field

NPS customer care or NPS help desk is a service offered to subscribers of NPS, that can be used to register any query or complaint you're having regarding the scheme.

How do I make a complaint to NPS?

Answer Field

You can raise a complaint to NPS is various ways. For any queries, contact NPS on their toll-free number 1800 2100 080. Or you may register a complaint of their official website, via a written complaint, or you may also leave an email for the same.

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