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RBI has lifted restrictions on Kotak Mahindra Bank, allowing it to resume digital onboarding and issue new credit cards. The bank implemented corrective measures to address regulatory concerns, ensuring compliance. This move is expected to boost Kotak Mahindra Bank’s digital expansion and financial performance.
The Reserve Bank of India (RBI) has lifted the restrictions imposed on Kotak Mahindra Bank, enabling the private lender to resume digital onboarding of new customers and issue fresh credit cards. The curbs, which had been in place since April 2024, were due to deficiencies in the bank’s IT systems. After undertaking remedial actions, including an external audit to ensure compliance, Kotak Mahindra Bank has regained regulatory approval to resume its operations fully.
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Background: Kotak Mahindra Bank faced restrictions due to IT system deficiencies, including weak data security, vendor risk management, and business continuity planning.
Regulatory Compliance: The bank implemented corrective measures and an external audit to address RBI’s concerns.
Operational Impact: The removal of restrictions allows Kotak Mahindra Bank to expand its customer base through digital banking channels.
Stock Market Reaction: Kotak Mahindra Bank’s share price gained 1.35% following the RBI’s announcement.
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The restrictions had significantly impacted the bank’s ability to acquire new customers digitally, a key area of growth in the banking sector. With the RBI lifting the curbs, Kotak Mahindra Bank can now restart its digital onboarding process, allowing new customers to open accounts through online and mobile banking channels. This move is expected to enhance the bank’s digital presence and strengthen customer acquisition strategies.
During the regulatory embargo, Kotak Mahindra Bank’s credit card business saw a decline in market share. The number of outstanding credit cards issued by the bank dropped from over six million in April 2024 to approximately 5.02 million by December 2024. With the restrictions now lifted, Kotak Mahindra Bank is likely to ramp up its credit card issuance, offering competitive products to attract new customers.
The removal of RBI’s restrictions has positively impacted investor sentiment. Kotak Mahindra Bank’s share price surged 1.35% post-announcement, closing at ₹1,943.30 on 12 February 2025. The stock outperformed the broader banking sector, which saw mixed trading trends.
Kotak Mahindra Bank has leveraged the period of regulatory scrutiny to enhance its IT infrastructure. The bank increased its investment in technology, allocating approximately 11% of its operational expenditure towards system upgrades, up from 10% previously. With an estimated ₹450 crore spent on improving cybersecurity, data security, and IT governance, the bank aims to fortify its digital banking capabilities and prevent future regulatory concerns.
With RBI lifting the restrictions, Kotak Mahindra Bank is set to regain momentum in digital banking and credit card issuance. The bank’s focus on technology-driven improvements ensures better compliance and operational resilience. This regulatory clearance strengthens the bank’s growth prospects, positioning it for enhanced digital expansion and market competitiveness.
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