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Zomato has launched Nugget, an AI-powered, no-code customer support platform that automates up to 80% of queries. It manages over 15 million interactions monthly. The expansion of Nugget could influence Zomato share price as businesses adopt AI-driven customer service.
Zomato has introduced Nugget, an artificial intelligence-driven, no-code customer support platform designed to help businesses automate customer service and scale operations efficiently. Developed in-house over the last three years, Nugget has already handled over 15 million customer interactions monthly for Zomato, Blinkit, and Hyperpure. Following its internal success, Zomato is now offering Nugget to businesses globally, with 90% of companies that have tested the platform opting to sign up. The AI-powered solution is built to resolve up to 80% of customer queries autonomously, significantly reducing operational costs.
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Zomato has launched Nugget, an AI-powered, no-code customer support platform.
Nugget can automate up to 80% of customer queries.
The platform currently manages over 15 million interactions per month.
90% of companies that tested Nugget have signed up.
The expansion of Nugget could influence Zomato share price.
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Nugget is designed to be highly customisable, allowing businesses to set up automated customer support without requiring technical expertise or a development team. The platform continuously learns and adapts in real time, ensuring efficient and cost-effective customer interactions. Unlike traditional customer support systems with rigid workflows, Nugget offers seamless automation, making it easier for businesses to scale operations.
As part of its global expansion, Zomato is positioning Nugget as a game-changer in AI-driven customer support, reducing dependency on human agents and improving response times. The platform’s no-code interface allows businesses across industries to implement AI-powered support without complex coding or technical knowledge.
Feature | Details |
Type | AI-native, no-code customer support |
Automation Capacity | Up to 80% of queries handled autonomously |
Monthly Interactions | Over 15 million |
Deployment | Available globally |
Customisation | Fully configurable without coding |
Companies Testing the Platform | 90% have signed up |
Zomato's expansion into AI-driven solutions could influence its market standing. As more businesses adopt Nugget, revenue streams could diversify, potentially impacting Zomato share price. The company’s ability to scale AI-powered customer support solutions positions it as an innovator in the sector. Investors are closely monitoring how this move affects business growth and overall market performance.
Zomato’s launch of Nugget marks a significant shift towards AI-powered customer service automation. By providing businesses with an intuitive, no-code solution, Zomato is driving efficiency and cost reduction in customer support. As the company expands Nugget’s reach, its adoption could play a key role in shaping Zomato share price and long-term growth.
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